NOX & NEEDLE
Returns & Refunds
Aftercare
Returns & Refunds
Thirty days from delivery, unworn, with box and tags. Wrong size is the most common reason for a return, so read the size guide first — and if it still does not fit, tell us the size you need and we ship the replacement as soon as the first parcel is moving.
What qualifies
Items returned within 30 days of delivery, unworn and unwashed, in the original box with tags and any included accessories. Footwear may be tried on indoors only; soles must show no outdoor wear.
Defective or wrongly shipped items are always covered, whatever the date — send two clear photos and we take it from there.
What does not
Worn, washed or altered items, missing boxes or tags, and products marked final sale. For hygiene reasons, opened fragrance and worn underwear cannot be returned unless defective.
Items sent back without contacting us first may be refused, because we cannot match them to an order.
How to start a return
- 1. Write to us — support@noxneedle.com or WhatsApp, with your order number, the item and the reason.
- 2. Wait for the address — we reply with the return address and a reference number within one working day. Do not ship before you have it.
- 3. Pack it properly — original box inside an outer carton, tags attached, reference number on the label.
- 4. Send the tracking number — so the parcel can be followed and the replacement or refund released without waiting for the full transit.
Refunds
Once the return is inspected, the refund is issued to the original payment method within 3 working days. Card and wallet providers then need 5 to 10 business days to post it. Shipping paid on the original order is refunded only when the item was defective or wrongly shipped.
Exchanges and return shipping
Exchanges are sent as a fresh order, so tracking is issued normally. Return shipping is paid by the buyer, except for defective or wrong items, where we cover it. Customs duties already paid on the original parcel are not refundable.
Wrong size exchanges: the replacement leaves as soon as the return is scanned, not when it reaches us.