FAQ

How long does delivery take?

Stock ships in 24 to 48 hours. Express transit is 7 to 15 days depending on the destination, with tracking from the first scan. Remote areas and peak season can add a few days.

Do you ship worldwide?

Yes. We ship to most countries. Duties and import taxes charged by the destination country are the buyer’s responsibility and are not included in the price you paid.

Are the items authentic?

Every piece is sourced through our own buying network and checked in hand before dispatch — stitching, hardware, labels, packaging. Anything that does not pass is not listed, and anything that fails on a second check is refunded rather than shipped.

Can I see photos of the exact item before it ships?

Yes. Ask for QC photos when you order and we send pictures of the actual piece plus a packing video before the parcel leaves. You approve it, then it ships.

What payment methods do you accept?

Card payments through Stripe and PayPal at checkout. Both are processed on the provider’s own secure pages — we never see or store your full card number.

Can I cancel or change an order?

Before dispatch, yes — email us with the order number. Once a parcel has a tracking number it can no longer be cancelled, but you can refuse delivery or start a return when it arrives.

What if the size is wrong?

Size exchanges are accepted within 30 days if the item is unworn and comes back with its box and tags. Measure against the size chart on each product page first; sneaker sizing usually runs true to EU.

Do you charge customs duties?

No. We declare parcels accurately and the price you pay does not include import duty or VAT collected at the border. If a parcel is held, the carrier will contact you for payment directly.

How do I track my parcel?

The tracking number is emailed the moment your order leaves the door, together with the packing video. If tracking has not moved for 10 days, write to us and we open a carrier claim.

Is my payment information safe?

Card data is handled entirely by Stripe and PayPal. Our site is served over HTTPS, and we store only the order details needed to pack and ship your parcel.