NOX & NEEDLE
Shipping Policy
Delivery
Shipping Policy
Stock orders leave the warehouse within 24 to 48 hours, Monday to Saturday. Tracking is issued at the first scan and normally updates every day after that.
Handling
24 – 48 h
Every piece is checked and photographed before boxing. Pre-order items show their own lead time on the product page.
Transit
7 – 15 days
Express routes. Remote areas and peak season can add a few days; the tracking page shows the live estimate.
Coverage
Worldwide
Duties and import taxes are the buyer’s responsibility unless the checkout states otherwise.
Before and after dispatch
- Address checks — orders with an incomplete or undeliverable address are held and we email you the same day.
- Combined orders — items bought together ship in one parcel whenever size allows.
- Customs — parcels are declared accurately. Duties, VAT and handling fees charged by the destination country are not included in the price you paid.
- Lost or stalled parcels — if tracking has not moved for 10 days, write to us; we open a carrier claim and ship a replacement or refund once the claim is confirmed.
Delivery attempts
Most carriers make two or three attempts before returning the parcel to the local depot. A parcel returned as unclaimed can be re-shipped at the buyer’s cost, or refunded minus the original shipping and return fees.
Packaging
Outer carton is plain and unbranded. Sneakers ship in their original box, apparel folded with tissue, and small accessories in a padded sleeve. Invoices are digital, never in the parcel.
Ask for QC photos before dispatch and you approve the exact piece that ships.